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Warranty and return

All products are covered by the manufacturer's warranty periods.

Directive 1999/44/EC is valid in EU countries, which provides for at least 24 months warranty period.
When submitting the product for warranty repair, it is necessary to have the purchase document or a completed warranty card.
If the product is damaged before the end of the specified warranty period, the warranty repair is carried out free of charge.


Warranty obligations do not apply:

  • for defective light sources;
  • the product is not used according to its intended purpose (for commercial, production purposes or without complying with the requirements specified in the instructions for use);
  • any self-repair has been carried out, seals are damaged, there are signs that the product has been tampered with, etc.;
  • there is mechanical damage to the product housing or other parts;
  • the product was incorrectly connected to the power source or damaged due to excessively high power supply voltage pulses during electrical installation work in substations, distribution facilities, etc.;
  • the product is damaged by lightning, fire, water or other elements, aggressive substances, liquids, etc.;
  • for product attachments, accessories, parts, and units with a limited service life.

The Buyer has the right to withdraw from a distance contract or a contract concluded off-premises within 14 days, with the exception of the exceptions provided for in paragraph 2 of this article. (without specifying the reason and incurring other costs than those specified in Article 6.22811 of this Code.

The Buyer's right to withdraw from a distance contract and an off-premise contract does not apply to the following contracts:

1) for service contracts, according to which the services are fully provided to the user and which provide for the user's obligation to pay the price, if the user's explicit consent and recognition that he will lose the right to withdraw from the contract when the entrepreneur fully fulfills the contract was obtained before starting the service;

2) for contracts according to which the price of the goods sold or the services provided depends on the fluctuations of the financial market during the withdrawal period specified in paragraph 1 of this article;

3) contracts for goods manufactured according to special instructions of the user, i.e. i.e. goods which are not pre-manufactured and which are manufactured according to the user's personal choice or instruction, regardless of whether the goods have started production or not, or for goods which are clearly tailored to the user's personal needs;

Packaging

All customers are recommended to keep the original product packaging in case warranty service is required - this is the requirement of some manufacturers. The serial number of the product or other important information necessary for the identification of the product cannot be removed from the product and packaging.

 

Product return procedure

If there are reasons why the purchased product is not suitable, the buyer has the right to return it to the seller within 14 calendar days of receiving the product.

IMPORTANT: Please submit a claim about incorrect product configuration, damage or other discrepancies within 24 hours at the latest. from the time of receipt of the package (from the moment you confirm receipt of the package with a signature to the courier). Before returning the goods, we recommend that you make an agreement with the responsible employee by e-mail. by mail: [email protected] or by phone +370 609 14143 regarding the return of the product, who will help you with all questions.

In accordance with the procedure provided by law, the Seller undertakes to return to the Buyer all expenses paid by the Buyer, including the costs of delivery of the goods paid by the Buyer, immediately and no later than within fourteen days from the day on which he received the Buyer's notice of withdrawal from the contract. If the Buyer cancels the contract, the Buyer bears the direct costs of returning the goods.

When the buyer refuses to accept non-defective delivered goods, he must pay the shipping costs of returning the goods to us.

The returned product must be unused and in its original packaging, with the exception of vacuum transparent packaging.

All factory stickers, including the serial number, must be on the product and/or its packaging.

If the buyer was sold a non-food product of inappropriate quality and the seller did not discuss its shortcomings with the buyer, the buyer has the right to demand from the seller:

  • replace a product of inadequate quality with a product of suitable quality;
  • reduce the price of the product accordingly;
  • within a reasonable period of time to eliminate product defects free of charge;
  • to reimburse the costs of removing the product's defects, if the seller did not remove them within a reasonable time, the consumer removed the defects himself or with the help of third parties;
  • unilaterally terminate the sales contract and demand the return of the money paid for the product.


The goods are exchanged or returned at the place of purchase or at another place indicated by the seller, which is convenient for the buyer. The buyer submits a written request to the seller indicating the defects of the goods. A cash register receipt or purchase-sale receipt, or other document confirming the purchase-sale of goods from this seller and a warranty document (if the quality guarantee period is set for the sold goods) are attached to the application.

If the buyer does not like the shape, size, color, model or completeness of the purchased product, he has the right to replace it with an analogous product within fourteen days from the day of sale of non-food products, unless the seller has set a longer period.

If the seller does not have a product suitable for replacement, the buyer has the right to return the product to the seller within the specified period and recover the money paid for it.

In the event of a dispute regarding changes in the appearance of the product or damage to the product, the seller must apply in writing to the State Non-Food Products Inspectorate, and upon receiving the written conclusions from it, immediately notify the buyer.